Each product sold on www.viadellorto.it platform is assisted by the legal warranty on consumer goods, which covers conformity defects which occur within 24 months from the delivery date of goods.
What is it?: The Legal Guarantee is the guarantee on the sale of consumer goods provided by the EU directive 1999/44/CE, also called “guarantee of conformity” which protects you in the event that the products you purchase show conformity defects with respect to the sales contract. This occur, for example, in the case of products that work badly, that cannot be used according to the methods declared by the seller or for the same type are generally used, which do not have the characteristics or qualities promised by the seller or which do not respond to the use purchased for.
Duration: The legal guarantee covers the lack of conformity that occurs within 24 months from the delivery date of the product you purchased, even if at that date the defect was not immediately apparent. You must notify the seller of the defect within 2 months from the discover to make it worth it. Unless proof of the contrary, it is presumed that the lack of conformity that occurs within the first 6 months from the delivery date of the goods already existed on that date unless this hypothesis is incompatible with the nature of the asset or with the nature of the lack of conformity. We advise you to keep the purchase receipt that you find in the product packaging, as well as the documents confirming shipment and delivery of the product.
Am I entitled to the legal guarantee?
Who is entitled: The consumer is exclusively entitled to the legal guarantee, i.e. who buy products fro non-professional purposes.
Conferred rights: If the purchased product has a defect covered by the legal guarantee, you have the right, without any cost to repair or replace the defective product by Via dell’Orto. You have the right to a price reduction or to terminate the contract in the following cases: (a) if replacement or repair of the product is not possible or excessively expensive; (b) if he did not provide for repair or replacement of the product in a period of time; or (c) if the replacement or repair of the product has caused you a significant inconvenience. The use you have made of the products determines the amount of the price reduction or the amount to which you are entitled in these cases. Please, keep in mind that a minor defect for which it was not possible or is excessively burdensome to express the remedies for the repair or replacement does not give the right to terminate the contract.
Customer service: In case you find a lack of conformity on the purchase goods during the period of validity of the legal guarantee, please contact Via dell’Orto srl – Strada Comunale pian di Roglio, 12, 56033 Capannoli (PI), or by emial to [email protected]